Courageous conversations, why do we need to have them at work?

Charlotte Hall, Business Development Officer
Monday 11th November 2019

We have created our new Workplace Training for businesses; we recognise that our innovative and interactive training is just as relevant for adult professionals in work as it is for young people. 

"Conflict is a natural part of our world — and, I would argue, of progress itself... Leaders must strive to embrace, and even nurture, conflict as a fundamental part of an organisation’s growth. Doing so will enable them to drive innovation, save work hours and capital, and propel themselves into the best leaders they can be”  Forbes – Sept 2018 


At Leap Confronting Conflict, we believe that conflict is inevitable and with the right tools to conflict, everyone can have those difficult conversations in an authentic and emotionally intelligent way.  Companies need to start creating spaces where people are better able to: 

  • Challenge 
  • Collaborate  
  • Innovate  

By encouraging openness and creating an environment in which people feel safe to contribute their ideas, challenge “group-think”, and give feedback without judgement or fear of rejection, you will in turn forge an organisation in which innovation and new opportunities thrive.  Leap support professionals to gain skills in communication and managing conflict.  


We provide a fresh perspective and suggest that companies can start by taking some simple steps: 

#1 Address conflict before it starts getting a hold; find out where there are tensions and who needs support.  

#2 Create time and spaces which encourage openness and respect differences, utilising both one-to-one and team meetings to ensure everyone is able to contribute and reflect.  

#3 Train your staff so they have the skills to manage inevitable conflict within their teams before it escalates 


Top tips for you – here are four ways to approach conflict for better results at home and work: 

Tip #1 Listen - good listening skills are essential for addressing conflicts. Actively listen and reflect what you have heard back  

Tip #2 Engage - address the problem as soon as you can before it has a chance to escalate 

Tip #3 Ask - about the problem or issue and try to understand and empathise with the other person’s perspective and motivations in the situation  

Tip #4 Prepare - by spending time to practise what you want to say, this will give you the confidence to manage conflict 


Like, share and sign up to our newsletter 

More news & blogs


remember me: a creative project sharing the challenges young people have experienced this year and their hopes for 2021

By Alicia Edmund, Communications and Policy Manager
Tuesday 10th November 2020

Providing new Pathways to Employment and Independence

By Ben Kernighan - Chief Executive
Thursday 5th November 2020

Youth voice: Living in Nottingham

By Vawn Humphrey-Wilson
Thursday 15th October 2020

Leap joins 'Keep Care Leavers Connected' Campaign

By Catch 22 & Leap
Monday 28th September 2020

Supporting schools and students through transition: In Conversation with Ella Peterman, West London Zone

By Madeleine Weaver - Communications & Policy Officer
Friday 11th September 2020

Transition Resource for Year 6/7 Pupils

By Alex McKell - Innovation Manager
Monday 27th July 2020

How do we effectively support vulnerable young people at risk of serious violent crime? In conversation with Jon Yates

By Alicia Edmund, Senior Communications and Policy Officer
Wednesday 1st July 2020

Sign up for our latest news