Complaints Policy

This policy is for young people, partners, funders or anyone involved with Leap who is not an employee who wish to raise a concern about an element of Leap’s work or practice.

At Leap we strive towards excellence in all that we do in our work towards giving young people the skills to manage conflict in their lives, reduce violence in their communities and help lead our society. We believe in learning about ourselves, working together and becoming able to take responsibility for our actions, but sometimes we do not always get things right and you may feel unhappy with any aspect of Leap’s work.

We want to provide a fair and well-structured process that will help us ensure that everyone we work with, and for, is able to get a response to their concerns.  Wherever possible we will aim to resolve any issues informally and directly.  We will carefully review your concern and where we can we will put things right.

If we can’t we will explain why and apologise when we have been at fault. Your complaints, feedback and suggestions continually help us to improve how we work so please let us know.

Our Complaints Procedure


If you are not happy about an aspect of our work or service that we have provided, it is usually best in the first instance to let the person who is providing the service know, either by telephone, email, letter or in person. If you don’t know who to contact, you can write directly to:

The Executive Office

Leap Confronting Conflict

Wells House (Unit 7)5-7

Wells Terrace


N4 3JU

Or by email at: