Most graduates from our programmes not only learn to manage conflict, but also go on to work, study, and volunteer in their communities. Time and again, we see their positive impact on those around them.

The difference we make

Our research shows that once young people learn to manage conflict and realise their own capacity for change their life outcomes improve dramatically. 

They’re more likely to have better relationships with their family and peers, reducing their risk of ending up homeless or in gangs. 

They develop better attitudes towards education and employment, increasing their chances of staying in school or getting a job.

They learn to step away from negative situations, leading to reduced violence in their peer groups and communities.

Practitioners working with young people gain tools and techniques for direct use in their work and build confidence in helping young people deal with challenging emotions.



1980 mins

dedicated time spent innovating new programme curriculum and developing our four priority areas of work 


By the end of 2019, over 1,717 young people, prisoners, and adult professionals were trained in conflict management


prison staff from National Probation Services, Her Majesty’s Prison and Probation Service and Unlocked Graduates received conflict management training to complement their work within

prisons across the country, in 2019


of our income in 2019, was spent on programme delivery and innovation


delievery partners in 2019 represented from the voluntary, community and social enterprise, statutory and corporate sectors (see p14 of the 2019 Impact Report)


young people took part in our year-long progression mentoring scheme, supporting young people to develop communication and social skills as they step into further education or work opportunities


new young ambassadors appointed for 2019 – 2020. They will work with senior management, the board and programme managers throughout the year to influence policy and co-produce new programmes and bids

Evaluation & Impact

Impact drives us. We must understand our impact to ensure that we’re working with and for young people in the best way possible and to increase that impact over time.

Our overall Theory of Change (ToC) sets out how we aim to have an impact across our work, and we are developing distinct ToCs for all of our programmes. This enables us to uncover assumptions, ensure our programmes have the greatest impact, identify the right indicators to measure success, and pinpoint how we can work with partners.

Evaluation helps us to improve, so we factor it into our programmes at every stage, from collecting baseline data to evaluations during programmes. We also see longitudinal evaluations as a vital part of our follow up with young people, the adults who referred them to the course and the trainer to get a full picture of our impact. Such evaluations are carried out between six and twelve months after graduation.

We exchange lessons learned as part of the overall Charity Evaluations Working Group, the Action Research Community of Practice and the Centre for Youth Impact, as well as the London Youth Network.

We conduct internal evaluations and work with external, independent evaluators to guard against any bias.